Midlands Olton & Bickenhill: 0121 706 0851 info@total-training.uk.com

Frequently Asked Questions (FAQ)

We have a car park at the front of our main centre in Olton. You will not be charged for parking.
There are two parts to the CPCS test, theory and practical. You will do the theoretical side first. If you do not achieve your theory test, you will not be able to move on and attempt the practical test. If the theory test has been successfully completed but the practical has not, the theory test is valid for six months. Within this time, you are able to attempt the practical test again.
We do not automatically apply for your CSCS card as you have the choice to apply for the card yourself at https://www.cscs.uk.com/applying-for-cards/ We can apply for your CSCS card if you would prefer. It would be at an extra cost of £50
To book a course you will firstly need to Register an account with us. Click "Register" in the top left corner. From here you will be asked to enter your email address and confirm your password. Below this you can choose your account type; Business: A Business is for companies booking on behalf of their own staff members/delegates. or Personal: A Personal account allows you to book soley for your self. Below this you will be asked to input additional information such as your Name and Address. Finally click Register.    

Your Profile 

This will take you to your Profile, where you can edit and update your business and personal information. You will also be able to view your certificates, and previous orders. If you hold a business account you can add multiple staff members details. Please input this information before you book them onto a course. Please note the final basket page will not let you proceed without this information.  

Adding your course - Basket 

You can add a course by selecting the amount of delegates you wish to book and clicking "add to basket", this will then redirect you to the basket page. On this page you will be able to see the courses you wish to attend, and the list of delegate names who you added to your profile previously. In the table with the delegate name you will see a small grey box under "attending", please tick this box relevant to the delegate who is attending. Once this is completed you can click "proceed to checkout"    

Check Out

The check out page will confirm your details and ask you to complete any missing fields. You will then be redirected to the WorldPay payment page. One this page, you will be asked to select the type of card you will be using as a payment method (Mastercard, Visa, Maestro and JCB), select the image of the card. Once selected you will be asked to fill in your card details. Once all the information has been completed you can then, click "make a payment". Your booking is now complete, and has been sent direct to our admin booking team, who will send the course joining instructions to you within 48 hours.  

Alternatively

You are able to book with us via calling our friendly team up on 0121 706 0851
To apply for a CSCS card you must prove you have the appropriate construction related qualifications and training required to carry out your job. Use the CSCS online cardfinder to find out which card you should apply for and which type of CITB Health, Safety and Environment Test you need to take. https://www.cscs.uk.com/card-finder/
You can prepare for a test with the use of multiple resources. The CITB Op/Spec HS&E test application is available to download from the app store for a small fee of £6.99. This app allows you to go through all the questions, and take mock tests to help you fully prepare for the test. For online revision you can head to http://www.citb.co.uk/hsandetest If you want to prepare for a CPCS Renewal Touchscreen test, once booked in, our team will send you over the relevant revision documents with your Booking Confirmation and Joining Instructions.
All courses or tests must be paid for in advance. Payments can be made in cash, or card either through the telephone or on our website.
You must always bring a form of photographic ID. Either a Passport, Provisional License or Driving License and they must be in-date. Failure to bring any ID so will lead to cancellation of your test. If you do not have any of these you will need to complete a waiver form and bring it with you on the day of the test.
If you fail your CSCS Test, you may be able to sit another one in as little as 48 hours. We have regular bookings every Monday and Friday from 10 to 3
You cannot renew your CSCS Labourer card. Instead, you will have to apply for a new one. To achieve your card you will need to complete a 45 minute Health, Safety and Environmental Touchscreen Test. This lasts for 2 years As well as sitting a 1 day Health and Safety Awareness course. Once completed, this certificate will last for five years. Once both have been achieved you can apply for your green card.

If this page still has not answered any of your questions, please call our team on 0121 706 0851 or email us at info@total-training.uk.com

Any Questions? Need Advice?

If you’re not sure where to start simply click here to send us your enquiry or call us on 0121 706 0851 (Midlands) .